Cleveland Clinic

Hospital Customer Service Does Not Guarantee Satisfaction

Customer ServiceAs retailers are turning away from using the phrase “customer service”, hospitals and clinics especially in medical tourism are embracing this phrase wholeheartedly.

Medical providers define customer service according to their own needs. Mostly, as evidenced in hospitals I’ve worked with, “customer service” Read more…

Heads of state as medical tourists – what are the hot spots of medical tourism?

Hugo Chavez, Venezuela Medical Tourist No. 1We have become used to reading about government leaders heading abroad for major medical treatment. A president or prime minister is often a country’s Medical Tourist No. 1, heading off to top medical tourism centers in leading medical destinations.

Cost of medical treatment is seldom the main concern for these Read more…