“Our people are our greatest asset.”
Organizing your hospital around meaningful customer service is a two-stage process. It is more than creating a customer service department and staffing it with pleasant, smart people working in the hospital.
It is about providing the tools customer service staff need to get the job done. It is also about giving staff the support that helps them take the extra time and make the extra commitment that will make your customer service – or patient service – operation an excellent one. Read more…
As retailers are turning away from using the phrase “customer service”, hospitals and clinics especially in medical tourism are embracing this phrase wholeheartedly.
Ever since hospitals have started realizing the importance of marketing in their scheme of things, the rules of the game for hospitals have changed.
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