Tom Davenport

The Other Dimension Of Customer Service

customer service“Our people are our greatest asset.”

Organizing your hospital around meaningful customer service is a two-stage process. It is more than creating a customer service department and staffing it with pleasant, smart people working in the hospital.

It is about providing the tools customer service staff need to get the job done. It is also about giving staff the support that helps them take the extra time and make the extra commitment that will make your customer service – or patient service – operation an excellent one. Read more…