The Medical Travel Quality Alliance has officially launched the first international Medical Tourism Certification for health and wellness providers and businesses around the world.
For the first time, travelers seeking medical treatment anywhere in the world can find hospitals, clinics and medical travel companies that have been certified for the quality of the non-clinical care and services they offer to medical travelers.
“Medical tourists are traveling to get better, not to get frustrated, frightened or cheated,” says Julie Munro, President of MTQUA. “They need extra care, services and consideration, and they need to be able to trust their hospital or agent to deliver these. MTQUA Medical Tourism Certification gives them that trust.”
Medical tourists are faced with more choices for treatment than ever from a growing number of hospitals, doctors and agencies around the world that market their services to the medical traveler.
Certification looks beyond the luxuries of five-star hotel services to review aspects of care including communications, ethics, pricing and cultural sensitivity that are critical in good care but that travelers can’t judge on their own.
Hospitals, clinics, specialty treatment centers and medical travel companies around the world have requested certification. In January, Saudi German Hospital Dubai became the the first hospital in the Middle East to be certified. Biomolecular Therapy Center Asia is the first center in Thailand to be certified, and several medical travel agencies are already certified including Lemen International of Shanghai. Other certifications are pending and will be announced shortly.
Medical tourism certification is awarded to a hospital, clinic or medical tourism agency that meets the international standard of quality in 10 areas that directly impact a medical tourist’s wellbeing and good results. These include:
- the website and internet marketing
- communication procedures and protocols
- privacy and security measures
- multicultural and multilingual sensitivities
- international patient services
- and other operations and business procedures that have been shown to affect the quality of treatment and care a medical tourist receives.
Medical tourism certification is awarded to a hospital, clinic or medical tourism agency that meets the international standard of quality in 10 areas that directly impact a medical tourist’s wellbeing and good results. MTQUA evaluators examine a provider’s website and internet marketing, communication procedures and protocols, privacy and security measures, multicultural sensitivity, international patient services, and other operations and business procedures that have been shown to affect the quality of treatment and care a medical tourist receives.
Certified establishments display the silver and blue “Medical Travel Certified” seal.