Beirut’s Clemenceau Medical Center affiliated with Johns Hopkins International has become the first hospital in Lebanon to achieve international medical tourism certification from the Medical Travel Quality Alliance.
This marks a medical tourism milestone for Lebanon and for the hospital.
“Achieving certification is a great pride. It puts Lebanon in the top niche as a world’s leading destination for international patients,” said Dr. Mounes Kalaawi, CEO of Clemenceau Medical Center. “By providing a strong foundation of quality in all our patient care processes, we deliver exceptional value and care to all our patients.”
Medical tourism certification is awarded to a hospital, clinic or medical tourism agency that meets the international standard of quality in 10 non-clinical areas that directly impact a medical tourist’s wellbeing and good results.
Medical tourism certification for an outstanding hospital
“We are thrilled to be able to award medical tourism certification to such an outstanding hospital. After a review of its operations and processes for care and services to medical tourists, our evaluators have determined that it offers excellent and upstanding services to the international patients and medical travelers that seek care at Clemenceau,” announced Julie Munro, president of MTQUA.
The MTQUA evaluation team reviewed how the hospital manages a medical tourist including the inquiry process, intake procedure, and care management after discharge. They studied the hospital’s website and internet marketing, communication procedures, privacy and security measures, multicultural sensitivity, International Patient Services department, care support services and certain operations and business procedures that influence the quality of treatment and care a medical tourist receives.
“This certification is another distinction for us in patient satisfaction. Our strategic aim is to position Clemenceau Medical Center as the first choice not only for local patients but also for all the patients in the world seeking excellence in medical care, the best medical knowledge and experience, and the best technology available,” said Dr. Kalaawi.
Clemenceau Medical Center facilities and services
The hospital, with 101 operating beds and a roster of 261 doctors, provides all the essential medical services a patient might need from outpatient to inpatient care – doctor’s visits, testing, surgery, laboratory, imaging and hospital care- all under one roof, in a 5 star hotel ambiance with first class-service. It is a tertiary care facility with full emergency room and urgent care services, 16 ICU/CCU beds and 4 NICU beds, and a separate ambulatory unit for day surgeries.
It offers a completely film-less digital medical imaging environment, and has built and equipped nine ultra-modern operating theaters complemented by advanced laparoscopy and O.R. automation systems which provide real-time video tele-conferencing from any operating theater with the main auditorium and the outside world. Its Da Vinci robotic surgery unit is highly regarded in the region.
The Clemenceau Clinic incorporates 28 consultation clinics including:
- Eye and Laser Vision Correction Center
- ENT and Hearing center
- Plastic Surgery and Dermatology Center
- Women’s Clinic
- Dental Clinic
- Aesthetic Medicine clinic and Medical Spa
Clemenceau has an expansion program that, when completed next year will add 40 beds and 5 operating rooms and provide specialized centers of excellence including but not limited to a cancer center, a center for Neuroscience and Bone Marrow Transplant Center.
Clemenceau is a leader in providing care for women’s health needs, and is the region’s first hospital to acquire the state-of-the-art 3-D Digital Mammography Tomosynthesis system for earlier detection and greater accuracy of breast tumors.
“Medical tourists are not ordinary patients,” said Ms. Munro. “They need more attention, not only in matters of comfort but more important, in matters of care. They want to know that they can trust the hospital or the agency to deliver on what they promise. We are confident they will get all of this at Clemenceau.”
Clemenceau Medical Center
Tel: +961 1 372888
Certified since September 2014