certification

Jordan’s Specialty Hospital gets MTQUA international medical tourism certification.

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Jordan’s Specialty Hospital promises medical tourists a new reason to trust its quality with MTQUA international medical tourism certification.

Specialty Hospital, Amman, shows commitment to excellence in health care in becoming the country’s first internationally certified hospital for medical travelers through Medical Travel Quality Alliance.

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November 21, 2016 – Amman and Scottsdale, Ariz. – One more reason medical tourists can trust Specialty Hospital, Amman to deliver quality of care is it has become Jordan’s first health care provider to achieve international medical tourism accreditation from the US-based Medical Travel Quality Alliance MTQUA.

“Acquiring MTQUA certification is another distinction on our quality journey and increases a patient’s trust and loyalty and at the same time it improves patient satisfaction. And because this certificate looks at the critical areas that a medical tourists need, when we achieve this award it will ensure that our services will meet and exceed our medical tourists’ expectations,” said Dr. Fawzi Al-Hammouri, the hospital’s CEO & General Manager.

Specialty Hospital underwent a months-long evaluation that included in-depth interviews and a formal review of its operations, processes and procedures against international standards of quality in 10 non-clinical areas that directly influence a medical traveler’s wellbeing and outcomes.

Hospitals, clinics and agencies in more than 20 countries are certified by MTQUA.

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“Specialty Hospital is an outstanding health care facility that has shown us it understands the different and special needs that international patients have when they come for treatment as medical tourists,” said Julie Munro, president of MTQUA, in awarding medical tourism certification for the hospital. “Its International Patients Office is highly organized and responsive to the challenges posed by caring for foreign patients.”

The MTQUA evaluation team reviewed how the hospital manages a medical tourist through the inquiry process, intake and treatment, and care management after discharge. It reported on the hospital’s website and internet marketing, communications procedures, privacy and security measures, multicultural sensitivity, International Patient Services department, care support services and certain operations and business procedures that influence the quality of treatment and care a medical tourist receives.

“Medical tourists are not ordinary patients, and they are not typical tourists,” added Ms. Munro. “When they are in a strange land, away from family and community, they need to know they will get an international standard of care at the destination.”

More information about Specialty Hospital.

Specialty Hospital (https://www.specialty-hospital.com/en/) is a leading private teaching hospital providing high quality medical services to Jordanians and foreign patients. Officially inaugurated under Royal patronage in 1993, the hospital has 265 beds, 90 resident doctors, 343 nurses and 700 consultants. It has served more than 4.6 million patients from Jordan and 83 nationalities. Around 40% of Specialty Hospital admissions are non-Jordanians.

Medical Travel Quality Alliance (MTQUA, https://mtqua.org), an independent international organization founded in 2009 to promote the special safety and quality needs in treatment and care of medical tourists, publishes the Top 10 World’s Best Hospitals For Medical Tourists™ and Best Practices in Medical Tourism. Medical tourism certification from MTQUA is the only global certification program for hospitals, clinics, agencies, and related services and providers.

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Contact:
Caroline Bodanis caroline@mtqua.org
Telephone (USA) +1 602-635-4664 (Thailand) +66 85 902 4500

Lanka Hospitals is first in Sri Lanka to achieve MTQUA international medical tourism certification.

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Lanka Hospitals is first in Sri Lanka to achieve MTQUA international medical tourism certification.

Lanka Hospitals, Colombo shows leadership in health care quality by becoming the country’s first internationally certified hospital for medical tourists through Medical Travel Quality Alliance.

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September 15, 2016 – Colombo and Scottsdale, Ariz. – Lanka Hospitals has become Sri Lanka’s first health care provider to achieve international medical tourism accreditation from the US-based Medical Travel Quality Alliance (MTQUA).

“We have been most impressed with Lanka Hospitals’ medical and support teams during the certification process,” said Julie Munro, president of MTQUA, in awarding medical tourism certification for the hospital. “It is ready to take leadership in helping move forward Sri Lanka’s medical tourism sector.”

Lanka Hospitals underwent a months-long evaluation that included in-depth interviews and a formal review of its operations, processes and procedures against international standards of quality in 10 non-clinical areas that directly influence a medical traveler’s wellbeing and outcomes. Hospitals, clinics and agencies in more than 20 countries are certified by MTQUA.

“Sri Lanka being a tourist destination, has now embarked on a journey of attracting tourism to earn foreign revenue. Lanka Hospitals is fulfilling all international standards because we want to place the hospital and country among the top medical tourism providers,” said Dr. Sarath Paranavithana, Chairman, Lanka Hospitals.
The MTQUA evaluation team reviewed how the hospital manages a medical tourist through the inquiry process, intake and treatment, and care management after discharge. It reported on the hospital’s website and internet marketing, communications procedures, privacy and security measures, multicultural sensitivity, International Patient Services department, care support services and certain operations and business procedures that influence the quality of treatment and care a medical tourist receives.

“Medical tourists are not ordinary patients, and they are not typical tourists,” added Ms. Munro. “When they are in a strange land, away from family and community, they need to know they will get an international standard of care at the destination.”

Lanka Hospitals (https://www.lankahospitals.com), since 2002, has been at the forefront in advancing Sri Lanka’s health care services and is considered the best facility in the country. It is accredited by the Joint Commission International. Spread over 350,000 square feet with 7 acres of landscaped garden, it is an 11-storey 350-bed multi-specialty tertiary care hospital offering a complete range of the latest diagnostic and high-end medical technology. It has a helipad and is the only private medical facility in Sri Lanka equipped for air-ambulance services with the capability of providing medical support during transfers.

More information about Lanka Hospitals.

Medical Travel Quality Alliance (MTQUA, https://mtqua.org), an independent international organization founded in 2009 to promote the special safety and quality needs in treatment and care of medical tourists, publishes the Top 10 World’s Best Hospitals For Medical Tourists™ and Best Practices in Medical Tourism. Medical tourism certification from MTQUA is the only global certification program for hospitals, clinics, agencies, and related services and providers.

Download PDF Press Release

Contact:
Caroline Bodanis caroline@mtqua.org
Telephone (USA) +1 602-635-4664

7 trends to watch in medical tourism in 2016

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7 trends to watch in medical tourism in 2016 – a baby boom, hot new destinations, and ethics – from industry leader Medical Travel Quality Alliance.

March 2, 2016 – Bangkok and Scottsdale – A global baby boom in 2016 is one of seven trends and issues that will affect the medical tourism industry this year, according to industry leader Medical Travel Quality Alliance (MTQUA, https://mtqua.org)

“This will be a very interesting year. Prepare for a baby boom in medical tourism and plenty of debate around the kind of treatment medical travelers get in hospitals, and by doctors and agents,” says Medical Travel Quality Alliance president Julie Munro.

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Americans will be looking for baby surrogates in countries from Cambodia to Ukraine; Chinese will be looking to America for surrogates and as a place to give birth; and everyone from Australians to Zambians will be asking for gender selection along with advanced and leading edge fertility treatments.

Some agencies and clinics, especially in Bangkok and California, are already preparing to handle up to 300 patients a month.

Chinese baby boom“Established agents are going bankrupt, there’s talk of corruption and questionable practices. I expect to see hot debates over ethics and medical traveler rights, especially considering the recent treatment of medical tourists by the Dominican Republic,” says Munro.

MTQUA, a key industry player, providing medical travel certification and standards, medical travel advisories, best practices, and medical traveler bill of rights, identifies these seven key trends and issues for the medical tourism industry for 2016.

1. A medical tourism baby boom.

Traditional fertility treatments, commercial surrogacy contracts, and “birthright” tourism will all see greater numbers mainly because Chinese couples now can have more than one child per family. Many Chinese, Brits, Americans and Australians will also be exploring gene editing, three-person embryo procedures, and other emerging ethically-borderline processes.

2. Demand for guarantees by patients and doctors.

Bankruptcies, rumors of FBI investigations, charges of patient trafficking make medical travelers more careful in choosing facilitators and providers.

3. Growing questions about the quality of results.

The first medical travel advisory on the medical tourism industry, from MTQUA, made many people ask if enough is being done to protect medical tourists from higher risk to their safety and lower quality of care and outcomes.

4. Medical travel specialization in degree and diploma programs at universities and colleges.

Gulf Medical University in Ajman, UAE is among the first to offer formal courses in aspects of medical tourism.

5. The next “hot” medical travel destinations.

As Cuba opens up to American tourists, medical tourism promoters and bloggers are already claiming it is a great treatment choice for medical travelers. Not so fast, say the Cayman Islands and Iran.

6. Slowing of outbound government-sponsored medical travel.

Governments sponsoring outbound medical tourists, such as Dubai, Saudi Arabia, Kazakhstan and Nigeria are cutting back medical travel budgets, searching for cheaper alternative destinations and demanding better clinical outcomes.

7. Certification and accreditation confusion.

Certification and accreditation programs generally suggest that industry leaders have arrived at a consensus for standards and best practices. In medical tourism, this is not the case so far, though progress continues to be made.

The detailed trends report may be found here.

Medical Travel Quality Alliance (MTQUA, https://mtqua.org/), founded in 2009, is an independent international organization that develops and promotes the highest standards of excellence in delivering treatment and care to medical travelers and health tourists. It certifies hospitals, clinics and medical travel service providers worldwide for safety and quality in support of treatment, care and services for medical tourists, and issues an annual list of the Top 10 World’s Best Hospitals for Medical TouristsTM.

CONTACT:
Caroline Bodanis
Email caroline@mtqua.org
Telephone (USA) +1 602-635-4664, (Thailand) +66 85 902 4500

Medical tourism at crossroads, fails in quality: Julie Munro, MTQUA president in Dubai

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Global medical tourism is failing to deliver quality care to international travelers, Medical Travel Quality Alliance President Julie Munro tells Dubai gathering.

“Medical tourism is at a crossroads,” said Munro. “Because the industry has paid too much attention to the “tourism” part and not enough to the “medical” part, medical travelers have mostly been left without the guidance or information they need in order to get the best results possible.”

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December 4, 2015 – Dubai – The medical tourism industry has failed to live up to its promise of better quality treatment and care for patients seeking to travel to a foreign country for health care, Julie Munro, president of Medical Travel Quality Alliance (MTQUA, www.mtqua.org), told an audience of 500 at Gulf Medical University (GMU) last week.

Julie Munro MTQUA DubaiDubai Healthcare Authority, as a recent entrant to the industry, has the opportunity to create a support structure that is more patient-focused, she said. Its new complications insurance product is a good example of government commitment to better outcomes and care for medical tourists.

The new program of instruction in medical tourism at Gulf Medical University will also help steer the industry toward higher standards in quality and support for medical tourists.

“Three UAE hospitals have shown they are committed to quality in patient care and support and have received MTQUA medical tourism certification,” said Munro.

These hospitals, Saudi German Hospital Dubai, Al Zahra Hospital, and Thumbay Hospital Ajman have met the international standard of excellence for care and services to international patients and medical travelers. Other hospitals, clinics and medical travel facilitators in the UAE are presently going through the certification process. MTQUA-certified facilities and agencies are in 16 countries.

“We believe that the risk for medical tourists has become unacceptable, making it necessary for us to issue our first medical travel advisory,” said Munro, speaking at the 2nd Annual Conference on Destination UAE Health and Medical Tourism Hub.

This medical travel advisory, the first ever issued by a major medical tourism industry group, warns medical tourists about dangerous conditions in the Dominican Republic. In addition, MTQUA puts four countries, Mexico, Thailand, India and South Korea on a medical tourism watch list due to higher risks to medical traveler safety and quality.

Medical Travel Quality Alliance (MTQUA), founded in 2009, is an independent international organization that develops and promotes the highest standards of excellence in delivering treatment and care to medical travelers and health tourists. It certifies hospitals, clinics, medical travel facilitators and service providers worldwide for safety and quality in support of treatment, care and services for medical tourists; issues the Top 10 World’s Best Hospitals for Medical TouristsTM annually; and authenticates online testimonials.

Contact:
Caroline Bodanis
Email caroline@mtqua.org.
Telephone (USA) +1 602-635-4664
(Thailand) +66 85 902 4500
www.mtqua.org

Lemen International Is First Chinese Agency With Medical Tourism Certification

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Lemen International is first Chinese agency to receive international medical tourism certification from Medical Travel Quality Alliance.

Lemen International in Shanghai, a leader in China medical tourism, is first to certify its care and services for elite medical travelers from MTQUA.

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April 17, 2014 – Shanghai and Scottsdale – SHANGHAI LEMEN BUSINESS INTERNATIONAL TRAVEL SERVICE CO., LTD. (the core of Lemen International), a global group focusing on private health management, is the first medical tourism company in China to achieve international medical tourism certification from the US-based Medical Travel Quality Alliance.

“After a satisfactory review of the agency’s operations and processes for care and services to medical tourists, we have found Lemen International offers outstanding services to its clients and the partners in its medical network abroad,” announced Julie Munro, President of MTQUA.

Medical tourism certification is awarded to a hospital, clinic or medical tourism agency that meets the international standard of quality in 10 areas that directly impact a medical tourist’s wellbeing and good results.

“With certification, the company is taking the next step in our continuing pursuit of excellence for our clients,” says Mrs. Peng Ling, chairwoman of Lemen International.

“Our corporate mission to improve the quality of life and health of our distinguished clients led us to creating special services such as a private butler for international care. In the coming decade, our clients can expect more unique services and features to help them live healthier and longer lives,” she says.

Seal displayed by medical tourism certified hospitals, clinics and agencies.
The company was reviewed by an evaluation team from MTQUA. They examined how the company manages a medical tourist including the inquiry process, care management while abroad, and problem-solving processes. This involved a study of the company’s website and internet marketing, communication procedures, privacy and security measures, multicultural sensitivity, medical support services, and certain operations and business procedures that have been shown to affect the quality of treatment and care a medical tourist receives.

“Medical tourists are not ordinary patients,” said Ms. Munro. “They need more attention, not only in matters of comfort but more important, in matters of care. They are looking for an international level of health care service. They want to know that they can trust the hospital or the agency to deliver on what they promise in their marketing and communications. We are confident they will get all of this from Lemen International.”

Lemen International (http://www.lemengroup.com) is a global service company based in Shanghai offering high quality health and wellness services for an elite international clientele to the United States, Switzerland, France, Finland, Denmark, Czech Republic, South Africa, Cuba and South Korea.

Medical Travel Quality Alliance (MTQUA, https://mtqua.org), an independent international organization founded in 2009 to promote the special safety and quality concerns in the treatment and care of medical tourists, publishes an annual list of the World’s Best Hospitals For Medical Tourists™ and Best Practices in Medical Tourism.

Contact:
Mr. Liu Zhi
Email lz_002@lemengroup.com
Telephone 0086 137 0197 4088

Contact:
Caroline Bodanis
Email caroline@mtqua.org
Telephone (USA) +1 805-617-3115
(Thailand) +66 85 902 4500