INSIDE MEDICAL TRAVEL News, views, tools, and opinion in medical tourism

Longer UK Wait Lists Create More Medical Tourists

Longer Wait Lists More Medical TouristsMore medical tourists from the U.K. may be forced to go outside the country for cataract surgeries, weight loss surgery, and hip and knee operations.

Nearly all of U.K.’s health care regions have purposely made waiting lists longer by restricting the number of procedures they perform. Read more…

What Is Medical Travel?

“Medical travel” is not the same as “medical tourism.”

“Medical travel” is a phrase long preferred over “medical tourism” by health care leaders, hospital managers and medical professionals.

Most have reluctantly accepted the term “medical tourism” but many continue to dislike it because they feel it trivializes the process of getting and giving treatment and care. It is not tourism, is the common message. Read more…

What Is Medical Tourism?

What is medical tourismThe term “medical tourism” has come to embrace all facets of consumers seeking treatment, improvement or change through medical or wellness practices – provided they cross an international border to do so.

Medical tourism, medical travel, health Read more…

The Other Dimension Of Customer Service

customer service“Our people are our greatest asset.”

Organizing your hospital around meaningful customer service is a two-stage process. It is more than creating a customer service department and staffing it with pleasant, smart people working in the hospital.

It is about providing the tools customer service staff need to get the job done. It is also about giving staff the support that helps them take the extra time and make the extra commitment that will make your customer service – or patient service – operation an excellent one. Read more…

Reviewing Standard Pre-Op Tests For Medical Tourists

over treatment in medical tourismI wonder how many of the 45 medical tests and treatments recently named by U.S. physician groups as possibly wasteful, harmful or simply too expensive are routinely done in medical tourism?

The “List of 45” comprising five tests physicians and patients should Read more…